A Step by Step Guide For Customer Service Professionals and Managers
The customer is the person who pays everyone’s salary and who decides whether a business is going to succeed or fail. In fact, the customer can fire everybody in the company from the chairman (CEO) on down, and he can do it simply by spending his money somewhere else.
Literally everything we do, every concept perceived, every technology developed and associate employed, is directed with this one objective clearly in mind – pleasing the customer.” Sam M. Walton, CEO Wal-Mart
Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success.
How you define service shapes every interaction you have with your customers. Limited definitions of service based on an exchange of monies for goods or service misses the overall point of customer service. “Service” should provide the customer with more than a product or action taken on his/her behalf. It should provide satisfaction. In essence, the customer should walk away pleased at the result of the transaction – not just content but actually happy. A happy customer will continue to be a buying customer and a returning customer.
In the 50 Keys to Exceptional Customer Service you will learn the best practices that top organizations we look up to implement and adopt in . systematic and consist way to achieve real success and dwarf their competitors.Who are Customers
Develop a Customer Friendly Approach
What Customer Service Means
23 Lectures
44 Lectures
AJK Consulting provides online training & development programs in the areas of personal & professional development and soft skills.All courses are created with the help of subject matter experts, and sometimes we work with consulting firms specialized in the subject.As with all Udemy courses, our training programs are self paced and can be accessed on all devices from anywhere.If you...
must be able to download the slides
It was a very nice course
The course is quite straight forward and easy to learn
Amazing and informative course!
It's informative and the context of the lecture is relevant.
I identified instances of negative expressions and poor strategies concerning the initial communication with the customer. I suggest providing available options rather than excusing ourselves, is more viable, and also using terms like "urgency" and "severity" also removes the need for an apology, or the use of negative terms like "issue" or "problem", allowing them to be replaced with more neutral terms like "subject" or "matter", while allowing you to maintain a friendly yet professional conversation.
It’s very nice
It was a good experience to learn with you. The course was not bulky, and this made it easy to understand.
The monotone audio on some of the segments makes the material difficult to pay attention to.
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Jessica
Very insightful and helpful in terms of managing customer relationships.