Learn how to handle difficult behavior with key skills of self-empowerment in a fun and engaging way.
This course is all about empowering yourself to handle tough situations with difficult people, whether they’re at work or in your personal life. With fun video lectures and handy downloads, you'll become a pro at communication!
Recognise and use four key skills of self-empowerment when faced with difficult behaviour
Anyone involved with others – at work or at home – who wants to tackle difficult behaviour more effectively will enjoy this course. It'll help you successfully settle those difficult interactions that just won’t resolve themselves.
With video demonstrations to support the lectures you'll quickly learn to handle apparently impossible situations where people just won’t co-operate: bosses, co-workers, customers, patients or members of the public who act in unpleasant, unpredictable ways.
And it isn’t limited to the workplace; if you ever find yourself struggling in your personal relationships there's help here too.
This course tells you how to identify seven common difficult characters, recognise clues to the patterns in their behaviour, and most importantly, how to understand how to prepare yourself, so that you become more effective more often in your relationships.
This 90-minute course includes 12 video lectures. You'll also be provided with concise and clearly written downloads to help you practice some recommended exercises and enhance your skills. And there's a reading list if you want to take your study further.
How to complete the course
The course contains 12 lectures; approximately 50 minutes of video, presented in bite-sized lectures. Reading time for the associated material is approximately 40 minutes. We recommend watching these several times to help you effortlessly absorb the information. We also recommend reflection breaks between each lecture; avoid 'cramming' and find a pace that suits you.
This course will help you if:
You have to deal with challenging behaviour in the course of your work, home life or socially
You work with one or more colleague whose behaviour you find unacceptable, obstructive or overly demanding
You find it difficult to get your point across in certain situations
You are regularly in contact with someone who insults for, puts you down, or manipulates you
You have a partner or ex-partner who persistently uses unfair behaviour to get their own way
You want to more confident in dealing with situations where someone else constantly tries to get the upper hand.
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Barry Winbolt MSc is a relationship consultant, mediator and writer. He has over 25 years experience providing training and advice in working relationships, communication skills and personal development.
His highly engaging workshops are designed to be relevant to attendees and to deliver practical skills and techniques that can be applied immediately.
The course looks at the most common kinds of difficult behaviour, and provides you with an essential toolkit for identifying and managing them effectively.
Identify the most common kinds of ‘difficult’ behaviour
Recognise and use the four key skills of self-empowerment when faced with challenging behaviour
Use their listening and other skills to create an effective communications 'stance'
3 Lectures
4 Lectures
BARRY WINBOLT MSc. is a psychologist, therapist and coach. For more than 30 years he has advised people in many cultures on how toimprove their wellbeing and relationships to enhance the quality of their lives. Over the same period he has provided training and coaching for personal and professional development.
At Skill Boosters we work with leading subject matter experts to design, develop and deliver effective video based training for the workplace.  We are passionate about delivering impactful training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances. Our courses combine video drama, expert analysis, documentary sequences and interactive study...
Excellent course! The strategies outlined have helped me as a leader to handle conflict in a much more constructive way.
This actually applied greatly to my current job and the interaction with coworkers, made me look at situations from another perspective that I was not attempting or willing to do. I will be referring back to this course quite allot.
The course is very short, I finished it in 1 afternoon. The intructor should give more example so the content feels more rich and relatable to the viewers.
I enjoy the detail in how he describes each personality type.
The overall content is general but useful.
Wow, very informative!
Practical tips!
Overall it was quite good and definitely has some good value within the course. Personally, I would have liked to see some more in-depth video examples of how to apply the tactics to real world situations. The PDF downloads are great to have but it would have been nice to see the information in some of the PDFs as videos within the course as well.
The actors really convey the emotions to help me understand 'difficult people' types. This course makes you think more about your core position and how to maintain your dignity. Not everything can be solved, but creating better communication helps get part way there.
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Nagarjuna K.
Its good training session