Understanding conflict and resolving disagreements with confidence at work and in life
Conflict is inevitable. It is a fact of life and most people are afraid of it. But you don't have to be. Conflicts grow out of disagreement, or simply difference. This course will give you all you need to prevent or manage conflict, whether it involves you directly, or other people.
Conflict is immensely costly to organisations,  damaging to relationships and disastrous for productivity. It might be an  argument between a line manager and a member of their team, a personality  clash between colleagues or even a power dispute between different  departments. Wherever it arises, conflict is a  major cause of stress in the workplace and it can lead to long-standing  grievances, factionalism and absenteeism.
Confident conflict resolution skills will set you apart. Being able to  handle conflict effectively, whatever the situation, is an ability that will  help you to build strong, constructive working relationships and improve the  overall performance of your team, group or department.
This course features easily learned tactics, clearly explained by Barry Winbolt, a trainer and mediator, based on his 30 years' experience of tackling workplace conflict in different settings and cultures.
In a series of engaging videos, he explains the pitfalls that cause conflict and the patterns that lead to escalation. He shows you how to avoid those frustrating cycles of argument and resistance. He then provides a comprehensive  toolkit for creating positive outcomes through conversations that build trust rather than dividing people. He explains why early intervention is best, how to deftly handle disputes before they get out of control, and turn them into constructive conversations.
By the end of this course, you'll have a better understanding of conflict, which will reduce any uncertainty you may have in tackling it. It will place you ahead of the pack; positive conflict management skills are a key component of leadership.
This short course will give a better understanding  of:
A framework for handling conflict and disputes with confidence
Patterns of conflict and how it escalates
How to stop a disagreement escalating into a dispute
When and how to intervene in a dispute between others
The key communication steps you need to resolve a conflict
How to avoid confrontation and deadlock
How to move from confrontation to constructive conversations.
Students will be able to manage conflict situations more effectively and deal with anger and strong emotional responses in a constructive way.
The vital keys to preventing escalation and dispute.
How to turn potential flare-ups into constructive conversations.
3 Lectures
4 Lectures
6 Lectures
5 Lectures
BARRY WINBOLT MSc. is a psychologist, therapist and coach. For more than 30 years he has advised people in many cultures on how toimprove their wellbeing and relationships to enhance the quality of their lives. Over the same period he has provided training and coaching for personal and professional development.
At Skill Boosters we work with leading subject matter experts to design, develop and deliver effective video based training for the workplace.  We are passionate about delivering impactful training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances. Our courses combine video drama, expert analysis, documentary sequences and interactive study...
This course requires 'older gentleman patience.' The information overload got to me. I ended up downloading the resource material. I recommend extending the course into a 3 hour course, and give examples. This helps break it into digestible bites for learners, AND the benefit of examples and less resource downloads means I spend less time reading downloadable. Barry is an expert in this subject, no doubts.
Very informative and learning new skills.
This was a good course even if one doesn't experience conflict on a grand scale. It offered very compelling insight into how we blindly walk into conflict - and how we might recognize that and take a detour.
So far, so good. Interesting course. Excellent material, easy to follow and clear and concise.
Sounded like a dry subject. Would have been much better if you narrate some stories or examples of how to resolve the conflicts
Could have been better if there were some videos for situation analysis. To me it looked bland may be expecting more from the course.
This is very effective and we face this in day to day life so getting into earlier and changing our behavior will be very useful.
This course is short and to the point! Easy to understand content and super helpful tools. The presenter clearly has a ton of experience in the field of conflict resolution.
It confirmed that conflict is not built overnight but is a journey which can be stopped at different stages. The sooner the intervention, the better to keep a relationship ongoing and sincere. Assumptions can fuel conflicts at times in ways we least expect and we need to modify self since we can not modify the attitudes of others.
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Ruan P.
Course was well covered and simple. Very easy to follow along and understand!