Discover essential skills and knowledge for aspiring Help Desk technicians, focusing on customer service and IT management principles.
This course dives into what it takes to be a Help Desk Technician, highlighting skills in customer service and IT Service Management. It’s perfect for anyone looking to jump into the tech support world with a solid foundation of knowledge!
An introductory course about being a technician in the help desk industry.
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
Learn the principles of customer service
Learn the principles of IT service management
Understand the advance technical knowledge and skills for help desk staff and technician
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What drives us? In one word? YOU You are front, center and behind every decision we make in our business. You are starting out in the IT industry You are serious about your career You need certifications on your resume to get that first interview For you we created the Foundation level courses as well as the Core Series for...
Yes, I like the emphasis on the other person's point of view.
Really cool so far
It seems like a good match. I have interviewed for a Help desk position several times and non of these concepts came up in the interview. I am still looking forward to hold a position in the field. That's what drawn me to this course.
A very good course, it clear & concise
Good information about many principles that may be useful when interacting with clients or team work.
yes
Nice
The course itself was pretty good and I did learn some new things. Although upon completing the course, Udemy is not recognizing the completion. First time this has happened on any of the courses I've taken here.
my skills are glowing
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Pelatih12
useful and easy to understand