Learn essential skills for managing and building an effective help desk team with this comprehensive course designed for aspiring help desk managers.
This Help Desk course is all about how to manage, hire, and build a solid team in a help desk setting. It covers essential skills and knowledge for effective customer support without sticking to one specific tech platform. Perfect for those with a bit of tech savvy!
A help desk course about managing, hiring and building a team in a help desk environment.
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
Understand and learn in hiring new staff
Learn top grading
Understand and learn on building and managing an effective team
1 Lectures
8 Lectures
4 Lectures
8 Lectures
9 Lectures
8 Lectures
3 Lectures
1 Lectures
What drives us? In one word? YOU You are front, center and behind every decision we make in our business. You are starting out in the IT industry You are serious about your career You need certifications on your resume to get that first interview For you we created the Foundation level courses as well as the Core Series for...
Very informative!
I love this course because it helps me understand the quality of good leader, making sure the job descriptions matches what the candidates has experience, but provide support on evaluations and team buildings
It was a good course, it was what I was looking for at this moment
A lot of information to process need to refresh the course when doing my Test
first 5 sections were fine, but the remaining sections had terrible audio quality. Often switching between hosts, the background noise was loud, and there were very harsh S's throughout sections 6 & 7
good Content
Like the course because I control the speed, can pause, rewind, etc at my pace
I really enjoyed taking this course. It was highly informative.
This is geared more towards a business design not a school district design. I am challenged with setting up a Help Desk but I am not burdened with financial obligations and overall set up. We have already chose the platform and in the process of designing a very simplistic workflow. We already have the employees to staff the Help Desk so there is no reason to interview and hire new employees. Although the information in this course may be helpful to some entities, it is not very helpful for the task at hand. Hopefully the last section will provide needed information needed to get our Help Desk off the ground.
Your email address will not be published. Required fields are marked *
Mohd T. M.
Awesome