An in-depth course on retail customer service, covering evolving trends, essential skills, and certification pathways for professionals in the industry.
This course dives into the essentials of customer service in retail, equipping students with the knowledge and skills they need through a structured pathway of certification. It covers everything from foundational concepts to advanced strategies for those aiming for management roles.
An introductory course about understanding retail in customer service and its the developments and trends.
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.
First part is the The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam.
Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order):
Customer Service Foundation
Intermediate - Communication Strategies, Conflict Resolution and Making Decision and Assertiveness
Intermediate - Contact Centers, CRM and Delivering presentations and Public Speaking
Intermediate - Sales and Retail
Customer Service Expert Level
Each Customer service Intermediate programs available, you will be eligible to sit the Exam and progress to the Expert program.
The exam consists of multiple choice questions, related to the subjects you have chosen.
The next and final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills.
Please note: No individual exam is available for this course. The Intermediate exam is available which covers this topic however we recommend completing courses from the above list to better prepare for the exam.
The Art of Service
Understand what retail is all about
Learn the developments and trends in retailing
Know the importance of retailing
1 Lectures
2 Lectures
3 Lectures
3 Lectures
3 Lectures
2 Lectures
1 Lectures
1 Lectures
What drives us? In one word? YOU You are front, center and behind every decision we make in our business. You are starting out in the IT industry You are serious about your career You need certifications on your resume to get that first interview For you we created the Foundation level courses as well as the Core Series for...
yes i liked it.
I thought customer service was the main idea of the programme.
Great course, clear, easy to understand.
good. I am very happy
Your email address will not be published. Required fields are marked *
Daisy M.
没有任何有用的东西在课程里面，课程做的也很粗糙，不值得购买，打算退掉。