Learn to effectively handle angry individuals with confidence. This course provides strategies to transform anger into calm for improved interactions.
This course is all about handling anger with confidence! In just an hour, you'll learn how to calm down angry folks and deal with their ranting like a pro. It's super helpful with real examples and cool tips that help you change your approach fast.
... gain peace and productivity.
 Angry people can be scary. Sometimes we have to deal with them and their anger anyway. This course shows you how to turn an angry person into a calm person. In just one hour it shows you what not to do and how to relate effectively, even when people are on "red alert" behavior. The video and audio examples are supplemented with written summaries. Mini-posters to remind you about key points help you change habits quickly. Take this course and you can face ranting people with self-confidence!Â
To be confident when dealing with an angry person.
To show that you will listen without judgment to their grievances.
Example: Angry person screams, "No one ever listens to me!" You reply, in a smooth and respectful voice, "That must be hard to put up with, so I would like to listen right now to whatever you want to say."
1 Lectures
4 Lectures
2 Lectures
Rich Walters holds master’s degrees in business and counseling, and the PhD in counseling psychology (University of Georgia). He learned theories about distress such as anger and perfectionism during his training, but he learned the "real, where-the-rubber-meets-the-road" practical help that is in his courses from clinical experience as a licensed psychologist. Every strategy he recommends has worked time and again...
I completed the course feeling as if I had a weeks vacation in the Bible belt. Good if I can apply the recommendations in my relationships and random passing situations. I believe a person/student could understand or overlook the religion of the faculty and 'actors" and substitute with their own spirituality. It was fun and enjoyable for me.
Great course in terms of basic starting point, easy to understand, clear examples and step stone towards a green belt.
Very good and effective. Somehow too expensive, considering its length
The content was super engaging even though it was a long course. I enjoyed learning from it. It provides a lot of examples and situations and gave practical knowledge.
i needed this I am shy and hard to deal with people as it is but angry people just get me in stuck mode...
Amazing
This course was a great match for what I was looking for! It was very relevant to my work. (Call Center rep). It saved me alot of stress and my job goes much better. I feel much more in control of my job. A big thank you David!
Very relate-able.
Effectively dealing with angry people is a skill I needed to brush up on. This short course has highlighted errors I have personally made, I feel better equipped to support angry people I encounter in the future.
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Mark C.
Well reasoned approach to the problem so far.