Thriving as a new CRM Administrator
Microsoft Dynamics CRM is a web application that sits on top of the Microsoft Technology stack and includes a variety of other servers and roles - Active directory, SQL Server, Exchange Server, and SharePoint Server to name a few. CRM is a business application that embraces end user customization and can change rapidly in response to business needs. These customization's are deployed via a Solution file.
This course will give you a foundation in Microsoft Dynamics 365 CRM Administration and provide you with the information you need to handle the day-to-day administrative details. Each Solution will have its specific needs and each organization will have it's own way of handling it. While a CRM Administrator's role can vary widely from one organization to the next, this course focuses on the key areas that are common to all solutions.
Customize the security model in CRM
Implement the auditing capability in CRM
Configure the various settings in CRM
3 Lectures
6 Lectures
2 Lectures
6 Lectures
I have been a professional consultant in the computer field for over thirty years. I was a Microsoft Certified Trainer for eight years and have specialized in Microsoft Dynamics CRM (Customer Relationship Manager) since version 1.2. I have worked as a developer, mentor and trainer and often travel to various clients across the United States. One major product I designed...
Presenter is reading from a screen with little audience engagement. Steps spoken but not actually shown in web interface. More podcast (audio only) than interactive learning.
No Visuals of CRM instance so far
This training requires you do practice side by side. So after getting the trial D365 I understand more easily.
I am already in the admin role and this really revisits items that our company doesn't pay much attention to that I can bring to the idea table!
They dont show anything. You just watch a guy talk
Terrible. What a waste of time. Why is this course available?
I learned quite a bit to be able to have an idea how to administer CRM. It was good!
perfect match
There is no demo of the system itself. To learn a system, you need to see the actual system. Words on a slide don’t show you how to use the system.
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Karen D. W.
All of the information is relevant, but don't want to watch someone talk. It should be more hands on.