Master Microsoft Dynamics 365 Unified Service Desk (USD)

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About This Course

Learn About Managing Unified Service Desk (USD) in Microsoft Dynamics 365 And Become An Expert!

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Unified Service Desk (USD)?

If yes, then this course is for you. 


WHY TAKE THIS COURSE? 

Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? 

Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. 

If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. 

So, go ahead, enroll in this course to become an expert. 

Wish you all the very best. 

  • Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Install, Configure and Manage Unified Service Desk (USD) - Part 4 of MB2-718)

  • Prepare for MB2-718 certification (Part 4/5) by watching videos and practising on Dynamics 365.

  • Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification

Instructors

Profile photo of Online CRM Training (3E Consulting Private Limited)
Online CRM Training (3E Consulting Private Limited)

Online CRM Training is the unit of 3E Consulting Pvt. Ltd. We have an excellent project management expertise (PMP Certified Consultants) and Microsoft Certified Trainers (MCT) for Microsoft Dynamics 365.We have rich experience in projects implementation, consulting, training delivery & Online Training Business Automation.We have expertise in Microsoft Dynamics products.We have successfully implemented many mid and large-size projects in various...

Instructors

Profile photo of Learn MS Dynamics (www.learnmsdynamics.com)
Learn MS Dynamics (www.learnmsdynamics.com)

Learn MS Dynamics is the one-stop destination for learning and mastering Microsoft Dynamics 365 (Customer Engagement, Business Central, Finance & Operations - Finance, Supply Chain Management, Talent - HR & Retail - Commerce).Find the best courses for you to prepare for Microsoft Dynamics 365 Certifications with Practical Videos, Exam Preparation Books, and Full Practice Tests with an explanation.Feel free to...

Review
4.9 course rating
4K ratings
ui-avatar of Andreas van Bergen
Andreas V. B.
5.0
2 years ago

New project involving USD. This is a jumpstart for getting your way arround with USD.

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ui-avatar of Jonis Silva Neves
Jonis S. N.
3.5
3 years ago

No geral o curso foi bom, porém faltaram mais exemplos, que deixaria mais fácil de entender o funcionamento do USD. Também 2,5h achei muito pouco tempo de curso.

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ui-avatar of Manasi Phule
Manasi P.
3.5
5 years ago

Good introduction for USD. I like the content of the course.

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ui-avatar of Param Ramanan
Param R.
5.0
5 years ago

Abhay is always Excellent

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ui-avatar of Saurabh Joshi
Saurabh J.
4.5
5 years ago

Detailed Concept with D365 and USD application Browsing session.

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ui-avatar of Ricardo Espedido
Ricardo E.
5.0
5 years ago

There are a lot of take aways from this video that I dont use, its good to know them and as usual, Abhay's delivers quality training, deserving of 5 star rating.

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ui-avatar of Mo Faheem
Mo F.
1.0
5 years ago

One of the worst training ever, He is testing and not at all prepared. he never response to any question and he keeps saying to contact him.

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ui-avatar of Shakeena Jasper
Shakeena J.
5.0
6 years ago

Yay i passed MB230 exam. For Mb230 exam Unified Service Desk is not useful however the practice tests were helpful to prepare for the exam

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ui-avatar of Tom Persson
Tom P.
1.0
6 years ago

This was a very confusing course compared to the other parts. I think is compleetely miss a description/introduction to what USD is and why/where it should be used compared to the native d365. I have to seek that information out else where.
A much better introduction to the different components of USD and how they are used and interacts is needed.
It seems like the course just presents them and read the up in endless lists - instead of explaining them and what they are used for.
Further the course requires much more technical skills that the other parts

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