Master Dynamics 365 Service Analysis & Voice Of The Customer

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About This Course

Learn about Service Analysis & Voice of the Customer (VOC) in Microsoft Dynamics 365 And Become An Expert!

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Service Analysis and Voice Of The Customer Surveys (VOC)?

If yes, then this course is for you. 


WHY TAKE THIS COURSE? 

Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? 

Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. 

If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. 

So, go ahead, enroll in this course to become an expert. 

Wish you all the very best. 

  • Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Service Management Analysis and Voice of the Customer Surveys - Part 3 of MB2-718)

  • Prepare for MB2-718 certification (Part 3/5) by watching videos and practising on Dynamics 365.

  • Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification

Instructors

Profile photo of Online CRM Training (3E Consulting Private Limited)
Online CRM Training (3E Consulting Private Limited)

Online CRM Training is the unit of 3E Consulting Pvt. Ltd. We have an excellent project management expertise (PMP Certified Consultants) and Microsoft Certified Trainers (MCT) for Microsoft Dynamics 365.We have rich experience in projects implementation, consulting, training delivery & Online Training Business Automation.We have expertise in Microsoft Dynamics products.We have successfully implemented many mid and large-size projects in various...

Instructors

Profile photo of Learn MS Dynamics (www.learnmsdynamics.com)
Learn MS Dynamics (www.learnmsdynamics.com)

Learn MS Dynamics is the one-stop destination for learning and mastering Microsoft Dynamics 365 (Customer Engagement, Business Central, Finance & Operations - Finance, Supply Chain Management, Talent - HR & Retail - Commerce).Find the best courses for you to prepare for Microsoft Dynamics 365 Certifications with Practical Videos, Exam Preparation Books, and Full Practice Tests with an explanation.Feel free to...

Review
4.9 course rating
4K ratings
ui-avatar of Utkarsh Upadhyay
Utkarsh U.
5.0
5 years ago

great content

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ui-avatar of Shakeena Jasper
Shakeena J.
5.0
6 years ago

Voice of customer explained very nicely., Thank you Abhay. I passed MB230 customer service exam. Feedback: For updtaed exams-More info can be added such as how to add surveys to portals etc.,

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ui-avatar of Tom Persson
Tom P.
3.0
6 years ago

The initial configuration part of VOC was quite weak. Its was just shown that tahe was some initial configuration, but not what to do and what to configure

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ui-avatar of Tracy Kirby
Tracy K.
2.5
6 years ago

When going through the steps my options on what I see were not the same as the instructor. So I could not follow along and do the same as him.

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ui-avatar of Roy Vengathanam
Roy V.
5.0
6 years ago

super

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